A really cool feedback !
26 3 月, 2013
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We often hear good things about our solution but what here follows is definitely one of the best thought out feedback we have yet read. We will quote it out in full as it is quite amusing to read:
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“Hopefully this email will be read by a human and if it’s not – oh well. I decided to give this booking system a shot by adding it to my website (via Wix). After I completed the short registration, I was confronted with that little notification you guys have…
“You have chosen to install the best booking system in the world and evidently it takes few seconds to create such a system. This can take up to 30 seconds so just take a sip of your coffee and use the time to think how this can benefit your business.“
I laughed at the first sentence but really appreciated such a bold statement. The second sentence: I’m not drinking a coffee and have already thought about the benefits this would add. Instead, I simply crossed my fingers and waiting for 30 seconds (more like 6 seconds) like I usually do with these “booking” apps. Why did you cross your fingers?
Just read my rant here, ok.
I’ve tried other booking applications/programs and have been very disappointed, to say the least. They might as well offer the premium package only because the “Free” versions are less than useless. I understand the strategy – limit the consumer, forcing them to bit the bullet and sign up for the “Premium” (overpriced) package. Congratulations. Now reel in the money and go buy a lambo. It’s tough because people will actually fork over the money for something like that. I don’t agree with that strategy. Can you tell? It’s a turn off and the limitations typically force me to write a similar email (to their support/feedback team) but with a different ending than this one. I’m a young entrepreneur with limited funds and there are millions trying to do the same – follow their dreams. It’s tough to live those dreams when you can’t book more than 3 appointments and grow some sort of on line-clientele.
I crossed my fingers and hoped that this application would actually deliver, as I normally do. And, deliver, it did. I felt like I had won the lottery when I started poking around on the on line-configurations and what not. I must have yelled “Finally!” about 30 times (coupled with a few swears here and there) – so loud that my ears popped. I just wanted to write this email and say thank you. I haven’t even looked at the price of the upgraded package you offer, but I would probably pay for it anyway just based on what is offered in the free version. It wouldn’t be a pity-purchase either. Finally, a solid booking app that is well-planned and engineered correctly. This is truly the best booking system I’ve used.
Thank you for reading and sorry for the novel. No need to respond – just continue making apps.
Best Regards,
Ezekiel J. Costello
Owner/Founder
Mint Your Car LLC
We thank Zeke for his kind words and this will definitely give us added confidence in saying what we truly think that our solution is in fact the best of it’s kind in the world any many more unique things are on their way.
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